Shipping policy
At Pabilla Cosmetics, we carefully prepare every order to ensure your products arrive safely and beautifully packaged.
Order Processing
Orders are processed and prepared for shipment within 2–3 business days. Processing time includes order verification, preparation, packaging, and handoff to the shipping carrier.
Business days are Monday through Friday, excluding major holidays.
Shipping & Delivery
Once your order has been shipped, estimated delivery is 3–5 business days.
Please note that the 2–3 business day processing time is separate from shipping time. Most orders should arrive within approximately 5–8 business days from the date the order is placed.
Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, severe weather, holidays, or other circumstances outside of our control.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email containing your tracking information. Please allow up to 24–48 hours for tracking information to update after receiving your confirmation.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your information carefully before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Lost, Delayed or Missing Packages
If your tracking information shows that your package is still in transit, please allow additional time for the carrier to complete delivery.
If your package is marked as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier using your tracking information.
If you still need assistance, please contact Pabilla Cosmetics and we’ll help you determine the appropriate next steps.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible after delivery. Include your order number and clear photos of the product and packaging so our team can review the issue.
Please keep the original product and packaging until your request has been reviewed.
Incorrect or Missing Items
If you receive an incorrect item or something is missing from your order, please contact us with your order number and details of the issue. We’ll review the order and work to make it right.
International Shipping
Unless international shipping is specifically available as an option during checkout, orders are currently shipped only to eligible U.S. addresses.
Questions About Your Order
For questions regarding shipping, tracking, or delivery, please contact Pabilla Cosmetics Customer Support and include your order number so we can assist you as quickly as possible.