Refund policy

The Pabilla 30-day promise
If you don't love your Pabilla purchase, you have 30 days from the day it arrives to return it for a full refund, opened or unopened.

How to start a return
Email us at hello@pabillabeauty.com, or simply reply to your order confirmation email, with your order number within 30 days of delivery. We'll send you a return shipping label and instructions. Please contact us before sending anything back so we can match your return to your order.

Returns should be sent to:
Pabilla Cosmetics
22 Taylor Street
Sullivan, MO 63080
United States

What can be returned
Every Pabilla product can be returned within 30 days, including opened or used items and items bought on sale. Please send back the full product with its case or packaging where possible. Gift cards cannot be returned or refunded.

Damaged, defective or incorrect items
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us with your order number (and a photo if you can), and we'll make it right with a replacement or a full refund.

Exchanges
The fastest way to get a different palette or shade is to return the item you have and place a new order for the one you want.

Refunds
Once your return arrives and has been checked, we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank or card company may need a few extra days to post it. If 15 business days have passed since we approved your return and you haven't received your refund, please contact us at hello@pabillabeauty.com.

Orders shipped to the European Union
If your order is shipped to the European Union, you also have the right to cancel or return it within 14 days of delivery for any reason, without giving a justification.